Refund policy

Returns & Exchanges Policy

At Glitz & More, we take great pride in our jewellery and hope that you love your purchase. Our collections are carefully curated and produced in limited quantities, allowing us to offer unique and trend-focused pieces.

Due to the nature of jewellery products and hygiene considerations, all jewellery sales are final and we do not offer refunds once an item has been worn.

Please review the policy below carefully before completing your purchase.

1. Refund Policy

All jewellery purchased from Glitz & More is non-refundable.

For hygiene reasons, we cannot accept returns or issue refunds on jewellery that has been worn, as worn jewellery cannot be guaranteed to meet hygiene standards for resale.

We kindly encourage customers to review their order carefully before completing their purchase to ensure satisfaction with their selection.

Refunds will not be provided in the following situations:

• If an incorrect or outdated delivery address is entered at checkout.

• If a parcel is lost, misplaced, or taken after delivery when a safe place or collection option has been selected by the customer.

• Once an order has been marked as delivered by the courier to the address provided, Glitz & More cannot be held responsible for lost or stolen parcels.

• If the item has been damaged by the customer or returned in a damaged condition.

• Sizing concerns or fit issues. We recommend reviewing product descriptions and sizing details carefully before purchasing.

• Items returned that show signs of wear, use, or alteration.

• Jewellery that has been worn or accidentally damaged. Fashion jewellery may naturally experience tarnishing or general wear over time, which is not considered a manufacturing fault.

• Minor variations in colour, finish, or design, as some pieces may include handmade elements or natural materials and may differ slightly from website images.

• Refund requests for items that are not faulty or defective.

• Slightly bent earring posts, which are intentionally made with softer metal to provide flexibility and prevent breakage. This is not considered a defect.

• Items purchased during sales, promotional events, or discounted offers, which may not be eligible for refund or exchange.

Care & Maintenance

Jewellery should be handled with care. Exposure to water, perfumes, lotions, sweat, and cleaning chemicals may affect the finish of the jewellery. Changes in colour or finish caused by these elements are considered normal wear and not a manufacturing fault.

2. Exchanges

While we do not offer refunds, we aim to provide some flexibility for our customers by offering exchanges.

Due to the limited nature of our collections, items cannot be exchanged for the same product. If you choose to exchange an item, you will need to select a different piece from our collection.

Items may be exchanged for another product of the same value or higher. If the new item is priced higher, the difference must be paid by the customer.

To be eligible for an exchange:

• The item must be returned within 7 days of delivery
• The item must be unused, unworn, and in its original condition

Customers are responsible for arranging the return shipment and must provide a valid tracking number as proof of return.

Returns sent without prior approval may not be accepted.

The exchange will only be processed once the returned item has been received and inspected by Glitz & More.

Exchanges are typically processed within 3–5 business days after the returned item has been received and approved.

All returned items will be carefully inspected upon arrival. If the item shows any signs of wear, damage, alteration, or use, the exchange request may be refused and the item will be returned to the customer.

3. Defective or Damaged Items

In the unlikely event that you receive a defective or damaged item, please contact us within 2 days of receiving your order with clear photos of the issue.

Photos may be sent by:

Email: glitzandmore.uk@gmail.com
Instagram DM: @glitzandmore

Once we review the issue, we will advise you on the best solution. In some cases, we may guide you on how the issue can be easily resolved. In rare cases, we may offer a repair or an exchange.

Due to the limited nature of our collections, the exact item may not always be available for replacement. If this occurs, we will assist you in selecting an alternative piece from our collection.

If a return is required, the customer will be responsible for the cost of returning the item. Once the exchange has been approved, Glitz & More will cover the cost of shipping the replacement item back to the customer.

Issues reported after 2 days of delivery may not be eligible for repair or exchange.

4. Return Shipping

If an exchange is approved, return shipping costs are the responsibility of the customer, unless otherwise agreed.

We strongly recommend using a tracked and insured shipping service, as Glitz & More cannot be responsible for items lost in transit.

5. Order Changes

Once an order has been placed and processed, changes cannot be made.

Please double-check your order details, including item selection, size, delivery address, and any customisation options, before submitting your order.